FAQ

A: Absolutely. We know you need supplies quickly, so we ship out orders the same day whenever possible. In fact, any order placed by 5:00 PM EST on a business day is guaranteed to ship out that day. Our team works hard to get every order out the door fast, so you can count on prompt service.

A: We pride ourselves on fast delivery. Most orders arrive within 1-2 business days after shipping, depending on your location. We ship from the nearest warehouse to reduce transit time and get your supplies to you quickly.

Need it even faster? We offer expedited shipping options, including overnight delivery for just $15. Simply select your preferred method at checkout or reach out to us - we’re happy to help.

At Frontier Dental, we understand how critical on-time deliveries are for your practice. That’s why every order is handled with speed, care, and precision.

A: Tracking your order is easy. As soon as your order ships, we’ll send you an email with your tracking number. You can enter that number on our Tracking page on the website to see real-time updates on your shipment’s status. If you’re logged in, you can also go to your My Orders section and click “Track Order” next to the shipment - this will show you exactly where your package is and its expected delivery date. We want you to have full visibility, so you’re never left wondering about your order.

A: We offer a 60-day return policy on most products. If something isn’t right or you’re not completely satisfied, you have up to 60 days from the purchase date to return the item for a refund or exchange.

Registered customers can initiate a return directly through their account using our self-serve return feature. For non-registered or guest customers, return eligibility may vary by product, but we’ll always work with you to find a solution. You can also contact your sales rep or reach out to our customer care team, and we’ll guide you through the process step by step. Our goal is to ensure you’re happy with every purchase, guaranteed.

A: Yes, we do. For qualifying dental practices, Frontier Dental offers 30-day credit terms. This means eligible account holders can receive an invoice and pay up to 30 days after the order - providing valuable flexibility for your cash flow. If you’re interested in a credit account, you can apply through our website or talk to your rep, and we’ll let you know the approval criteria. We’re happy to extend payment terms to established customers because we understand the financial demands of running a practice and want to support your success. (Note: All other customers can simply pay at checkout using the methods below.)

A: We accept all major forms of payment to keep things simple and convenient. You can pay securely with Visa, MasterCard, American Express, or Discover. For faster checkout next time, you can safely save your card on file in your Frontier Dental account.

We also accept PayPal and e-transfer, and we’re always exploring new payment options to make your experience even smoother.

A: Yes - Frontier Dental stands behind every product we sell and we’re committed to your satisfaction. All products purchased from us are covered by a warranty. However, please note that in some cases, we may not be an authorized distributor for certain brands, which means the manufacturer’s original warranty may not apply.

By purchasing from Frontier Dental, you acknowledge and agree that you are waiving the manufacturer’s warranty. But not to worry - in place of that, Frontier Dental provides a warranty that meets or exceeds the manufacturer’s terms, so you’re still protected.

If you experience any product issues - such as a defect - simply contact our exceptional customer care team or your sales rep. We’ll ensure a swift resolution, whether that’s a replacement or refund, based on the warranty coverage.

Note: This warranty applies to supplies and general products sold through our site. Dental equipment is excluded and may be subject to separate warranty terms, which we will communicate at the time of purchase.

A: Yes, all of our products are 100% authentic and sourced from trusted channels. We purchase products directly from manufacturers or through their authorized distributors in the USA and Canada. Our mission is to provide you with the best dental products at the best possible prices, and we achieve that by sourcing widely - but never at the expense of quality or legitimacy. Every item we sell, from nitrile gloves to dental burs, is genuine and safe for use in your practice. We’re proud of the relationships we’ve built in the industry that allow us to stock top brands and reliable products. You can have full confidence that when you order from Frontier Dental, you’re getting the real deal every time.

A: We strive to keep everything in stock that you might need, but occasionally a product can run out due to high demand or supply chain delays. If an item you ordered is out of stock or backordered, we will be 100% transparent about it. Here’s what happens: we’ll notify you promptly and let you know the expected restock date or an alternative solution. You’ll have the information on when we expect to have it available and how soon we can ship it to you. If we ever anticipate a serious delay and realize we might not meet your needs in time, we’ll even encourage you to purchase the item elsewhere if it’s urgent - your well-being comes first. Our philosophy is that customers come first, so we won’t hold your order without your knowledge. We also offer to split shipments (send in-stock items immediately and the backordered item later) at no extra cost, so your practice isn’t waiting on a single item. Rest assured, we’ll work with you to find the best solution whenever a backorder occurs.

A: If you have backordered items, you can easily track them through your Frontier Dental account. Simply log in and go to your Dashboard or My Orders page. There, you’ll find a section (or tab) for Open Orders/Backorders. This will list any items that are pending delivery, along with their status and expected in-stock dates. We keep this information updated in real time so you’re never in the dark. Of course, if you have any questions or want a status update, you can always reach out to your rep or our customer service team, and we’ll be happy to give you the latest info. Keeping you informed is part of our commitment to transparency.

A: We partner with reliable, fast carriers to deliver your orders. Depending on your location and what you order, we’ll ship your package via carriers such as FedEx, Purolator, ICS,or USPS. We select the courier that will provide the quickest and most reliable service to your area. As soon as your order ships, we’ll let you know which carrier is handling the delivery (you’ll see the carrier name in your tracking info). Our goal is to ensure your package arrives safely and on time, so we only use reputable shipping partners.

A: We’re here to make it right - quickly and hassle-free. If something’s not right with your order - whether you received the wrong item, something was missing (short-shipped), or there’s any other issue - just let us know right away.

The fastest way is to log in to your Frontier Dental account, head to My Orders, and submit a request directly related to that order. This alerts our team immediately so we can jump into action.

You can also contact your sales rep or reach out to our customer service team via phone or the Contact Us page. We’ll promptly arrange the best solution for you - whether that’s a replacement, credit, or refund.

Mistakes are rare, but if something goes wrong, we treat it as a priority. You can count on our team to resolve it with care and urgency.

A: Yes. Frontier Dental is fully licensed to distribute dental supplies throughout North America. For our Canadian customers, Frontier Dental is licensed by Health Canada to distribute dental products. Our official Health Canada license number is 7124, confirming our compliance with all regulatory requirements and quality standards for medical and dental supplies in Canada. For our U.S. customers, Frontier Dental operates in full compliance with applicable FDA regulations and state licensing requirements. Our U.S. Pharmaceutical License Number is D07174.

Whether you're ordering from the United States or Canada, you can feel confident knowing Frontier Dental is an authorized, compliant, and trusted supplier.

A: No. We don’t believe in tying our customers down with contracts or sneaky terms. There are no contracts, no membership fees, and no minimum purchase commitments required to order from Frontier Dental. You simply shop as you need. We want you to stay with us because you love our service and pricing, not because you’re stuck in a contract. This flexibility is one of the things that makes us different - you have 100% control over your purchasing. We promise a straightforward, risk-free experience with no hidden strings attached.

A: Our platform is designed for dental professionals and clinics, but anyone is welcome to purchase the products we sell (with a few exceptions for regulated items). You do not strictly need to be a licensed dentist or dental office to place an order. That said, certain dental supplies or equipment may be restricted to professionals due to regulations - if that’s the case, we’ll clearly indicate it on the product page or during checkout. Additionally, our promotions and pricing are tailored for dental practices (for example, free shipping offers or special pricing tiers may apply to registered dental office accounts). If you’re a patient or individual looking to buy dental supplies, you can still order from us, but feel free to reach out first so we can ensure you get what you need without any issues. We’re happy to help all customers, professional or not, in a way that’s safe and compliant.

A: Creating an account is quick and easy. Just click on the “Register” or “Create Account” link on our website (found at the top of the page). You’ll be asked to fill out some basic information like your name, clinic or business name (if applicable), contact details, and to set a password. The whole process takes only a minute or two. Once you submit the form, your account will be created instantly. You can then log in and start shopping right away. Having an account will allow you to see your personalized pricing, track orders, and access all the great features we offer. And don’t worry - if you need any assistance during signup, our customer support team is just a call or email away and happy to guide you. Welcome to the Frontier family!

A: There are so many great reasons to register an account with Frontier Dental instead of checking out as a guest. Here are some of the key benefits for account holders:

Reorder: While we don’t offer auto-replenishment at this time, we make reordering incredibly easy. With the “Order Again” feature in your Frontier Dental account, you can quickly reorder products from your past purchases - no need to start from scratch. Just log in, go to My Orders, and with a couple of clicks, you can add items from a previous order right back into your cart. It’s a fast, convenient way to keep your most-used supplies stocked and your workflow uninterrupted.

Easy order management: With an account, you can track your orders, view your entire order history, and quickly reorder past items with one click. It makes managing your inventory super convenient.

Dedicated support: Our account customers get access to dedicated sales rep and priority customer service. Have a question or need something special? Your rep is just a call away and understands your practice’s needs.

Overall, creating an account unlocks the full Frontier Dental experience - from better pricing to personalized service and convenience features. And of course, it’s free to join. We designed these benefits to make your life easier and your practice more efficient.

A: Frontier Dental is proud to be a one-stop shop for virtually all of your dental supply needs. We carry a comprehensive range of products, including but not limited to:

Personal Protective Equipment (PPE): We have you covered with gloves (including a wide selection of nitrile gloves in various sizes and colors, as well as latex and vinyl gloves), face masks,face shields, gowns, and other infection-control essentials to keep your staff and patients safe.

Dental materials & consumables: This includes bonding agents, composite resins , cements, impression materials, etchants,disinfectants - basically all the day-to-day materials used in general dentistry and specialty practices.

Instruments & burs: We offer a vast array of dental burs (carbide,diamond, etc.), endodontic files, hand instruments, scalers, forceps, and rotary instruments. Quality tools are crucial, and we stock leading brands as well as cost-effective alternatives.

Sterilization supplies: Everything you need for infection control and sterilization, such as autoclave sterilization pouches, ultrasonic cleaner solutions, surface disinfectant wipes,barrier films, and instrument trays. Keeping a sterile clinic is easier with our range of products.

Equipment & small devices: We also provide smaller dental equipment and devices like curing lights, ultrasonic scalers, handpieces, portable dental units, and more. (For large equipment or special-order items, you can contact us for availability - we can often help with those as well.)

Laboratory and orthodontic products : If you have an in-house lab or do orthodontics, we supply lab materials (plaster, acrylics, waxes), as well as ortho supplies like brackets, wires, and elastics. And that’s just a sampling! We stock thousands of products across all major categories in dentistry - from preventive care to oral surgery. You can browse our online catalog or use the search function to find specific items. If it’s used in a dental office, chances are we offer it. And if by chance you don’t see what you need, let us know - we’re always expanding our inventory based on customer feedback.

A: Yes - Frontier Dental offers a comprehensive selection of anesthetic products trusted by dental professionals. We carry Lidocaine , Articaine, and other commonly used local anesthetics to support your clinical needs. All anesthetic products are sourced from reputable manufacturers and meet the highest standards for quality and safety. You can find them under the “Anesthetics” category on our website or search directly by product name. Whether you're restocking your go-to anesthetic or looking for alternatives, we make it easy to order what you need - quickly and confidently.

A: We already strive to offer the lowest everyday prices on all our products - often well below traditional distributors - so you’re always getting a great deal. However, if you plan on making a very large purchase of a particular item or need a bulk quantity, please reach out to us (or your sales rep) directly. We can often provide a custom volume discount or find a pricing arrangement that rewards your bulk order. Our team will work with you case-by-case to ensure you’re getting the best value. In short, for normal orders our pricing is extremely competitive, and for sizable orders, we’re always willing to discuss additional discounts. Never hesitate to contact us about bulk needs - your savings are important to us.

A: If you’re looking for something specific and don’t see it on our site, just let us know! We carry a huge inventory, but there are times a product might not be listed or is newly launched. We are very flexible in sourcing - often we can obtain the item for you through our supplier network even if it’s not currently on the website. Simply contact your sales rep or our customer service team with the details of the product you need. We’ll investigate whether we can get it for you (chances are, we can). If for some reason it’s not available, we’ll suggest a high-quality alternative or keep you updated on when it might come in. We’re committed to being your one-stop solution, so we’ll go the extra smile to help you find any product that will solve your problem.

A: We currently ship throughout Canada and the United States. Our primary warehouses and customer base are in North America, so we focus on serving dental practices in these regions with fast, reliable delivery. If you are located outside of the U.S. or Canada and are interested in ordering from Frontier Dental, we encourage you to contact us directly - in some cases, we may be able to arrange special shipping or direct you to a partner. However, please note that due to regulatory and logistical reasons, our standard service area is North America. Within the U.S. and Canada, we’ve got you covered coast-to-coast! We are always looking at expanding our reach, so stay tuned as we grow.

A: We understand that sometimes you might prefer to talk to a person or use another method to place an order. In Canada, you’re welcome to place orders online or by contacting your dedicated sales representative. You can also call our Canadian office at (416) 281-3681 or email us at [email protected] . Our team will be happy to process your request and confirm the order details. In the United States, all orders must be placed through our website. This ensures real-time availability, accurate pricing, and access to current promotions in the fastest and most secure way possible.

Whichever method is available to you, you’ll always receive the same reliable support and fast fulfillment.

A: We might be a little biased, but there are some compelling reasons why thousands of dental professionals choose Frontier Dental as their go-to supplier! Here’s what sets us apart:

Exceptional savings: We offer highly competitive pricing on all products. We leverage every opportunity, including bulk buying and multiple sourcing, to pass savings on to you.

Fast & reliable service: Time is money in your practice. That’s why we provide same-day shipping on most orders and quick 1-2 day delivery to keep your shelves stocked. We also offer free shipping on qualifying orders (no surprise fees) and use trusted carriers for dependability.

No contracts, no hassle: unlike many of our competitors, we don’t lock you into contracts or exclusive deals. You have full flexibility to order what you want, when you want. This customer-first approach means you can trust that we’re always working to earn your business through great service, not binding agreements.

Personalized, caring support: Frontier Dental is known for our warm and supportive customer service and sales team. We truly care about solving your problems and making supply ordering easy. You’ll have a dedicated rep who understands your practice’s needs and a responsive support team ready to help at every step. Think of us as an extension of your team - your success is our success.

Comprehensive selection: We carry everything from everyday disposables to specialized equipment - truly a one-stop shop. This saves you time (no more bouncing between vendors), and we’re very selective about quality. If we sell it, we believe in it. And if you ever need something we don’t list, we’ll try to get it for you.

In short, Frontier Dental’s mission is to make dental supply purchasing as easy, affordable, and trustworthy as possible. We combine big-company efficiency (great prices, huge inventory) with small company heart (personal service, honesty, and empathy). When you choose Frontier, you’re choosing a partner that genuinely wants to help your practice thrive.

A: We’re always here for you, and there are several easy ways to get in touch with us:

Phone: You can call our customer support line at (609) 385-1998 for the U.S, or (416) 281-3681 for Canada. We’re available during standard business hours (Eastern Time) to assist you. If you have a dedicated sales rep, you can also call them directly - their contact info is available when you log in to your account.

Email: Prefer writing? No problem - send us an email anytime at [email protected] Whether you have a question about a product, need help with an order, or any concern, we’ll respond promptly with the information you need.

Contact Us page: On our website, head over to the Contact Us page and fill out the quick form. Let us know what you need or how we can help, and we’ll get back to you very quickly. This is a great option if it’s after hours - we’ll see your inquiry first thing next business day.

No matter how you reach out, you’ll find a warm, knowledgeable Frontier Dental team member ready to help. We pride ourselves on friendly, effective support. Whether it’s by phone, email, or web, don’t hesitate to contact us - your questions and concerns are our priority, and we’ll do everything we can to assist you.

A: If you need to modify or cancel an order, please contact us as soon as possible. We process and ship orders very quickly (often the same day), so if your order hasn’t shipped out yet, we will gladly adjust or cancel it per your request. Just give us a call or send us a message with your order number and the changes needed. If the order has already shipped, we’ll work with you on the next steps - for example, arranging a return or exchange once you receive it. Our goal is to be flexible and help you get exactly what you need.

The key is letting us know promptly, and we’ll take care of the rest. Your satisfaction is important to us, so don’t hesitate to reach out if you made a mistake or changed your mind on an order. We’ll do our very best to accommodate.

A: Nope - we have no minimum order requirement. Whether you need one small item or a large supply haul, we’re happy to serve you. We understand that sometimes you might just need a single replacement part or one pack of something, and that’s completely fine. You can order as little or as much as necessary. Every order big or small receives the same fast processing and careful attention from our team. Order what you need, when you need it - no minimums, no pressure. We appreciate every order and are here to support your practice’s needs.